Refund & Cancellation Policy

1. Commercial Transparency

At Squinal Private Limited ("Squinal"), we take pride in delivering robust, high-performance technology tailored precisely to our clients' operational requirements. Because software engineering involves significant upfront allocation of dedicated architecture teams, compute infrastructure, and engineering hours, our refund and cancellation policies reflect the specific service model engaged.

2. Custom Software Engineering & SOW Contracts

For bespoke software engineering, enterprise portal development, and integration projects governed by a dedicated Statement of Work (SOW):

• Milestone-Based Invoicing: Work is delivered and billed in distinct chronological milestones (e.g., Discovery & Architecture, Core Engineering, User Acceptance Testing, and Final Production Deployment).
• Advance / Kickoff Deposits: The initial project commencement deposit covers architectural discovery, environment provisioning, and wireframe prototyping, and is non-refundable once engineering sprints have commenced.
• Completed & Accepted Milestones: Payments made against completed and client-approved milestone sign-offs are non-refundable.
• Early Project Termination: If a client elects to terminate a project prior to completion for convenience, the client shall be invoiced strictly for engineering hours logged and completed deliverables up to the official termination notice date. Any unearned advance balance will be refunded within 14 business days.

3. SaaS & Cloud License Subscriptions

For standardized software licenses, API subscriptions, and hosted cloud platforms (e.g., LIMS or ERP modules):

• Monthly Subscriptions: You may cancel your monthly recurring subscription at any time via your billing dashboard or by emailing our billing desk. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for unused days within the active monthly cycle.
• Annual Subscriptions: If you cancel an annual upfront plan within 14 days of the initial purchase date and have not incurred excessive API/database utilization, you are eligible for a pro-rated refund minus standard onboarding and payment processing fees.

4. Cancellation Procedure

To request a service cancellation or billing review:

1. Submit a written cancellation request from the registered enterprise email address to billing@squinal.com.
2. Include your Project SOW Reference / Account ID, the specific service being canceled, and the reason for cancellation.
3. Our account team will issue an official written acknowledgment and reconciliation statement within 2 business days.

5. Refund Processing Timelines & Methods

Approved refunds will be processed using the original method of payment (bank wire transfer, corporate credit card, or payment gateway). Refund processing typically completes within 7 to 14 business days depending on your financial institution's settlement schedule.

6. Billing & Finance Desk

For questions regarding invoices, milestone schedules, payment receipts, or refund inquiries, please contact our finance desk: